Frequently Asked Questions

You should report concerns about the following topics: 

• Accounting/Audit Related Complaints or Concerns
• Bribery and Kickbacks
• Bullying
• Code of Conduct Violations
• Compliance with Laws, Rules, and Regulations
• Conflicts of Interest
• Coronavirus
• Discrimination
• Employee Relations
• Ethics Violations
• Falsifying Documents
• Fraud
• Harassment
• Information Security
• Policy Violations
• Quality Concerns
• Retaliation
• Safety Concerns
• Sexual Harassment
• Substance Abuse
• Theft or Vandalism
• Threat of Violence
• Unprofessional Behavior
• Wrongful Termination

• Your concern is taken seriously.

• You are treated with dignity and respect.

• You are not required to identify yourself.

• Your communication is confidential.

• Your incident report will be received by Convercent and sent to the individuals deemed appropriate within your organization.

• Your organization handles all incident reports according to its internal investigatory procedures.

• Your concern is addressed and you are kept informed during the investigation.

• You are contacted when the investigation is complete and informed as to whether the findings are substantiated or unsubstantiated.

• You will not be retaliated against for good faith reporting.

At Home's Speak Up Integrity Hotline is supported by an organization called Convercent. Convercent is an organization dedicated to building best-in-class ethics and compliance solutions. It provides the infrastructure of the Integrity Hotline and employs neutral, third-party representatives who are available to answer your calls and texts (anonymous or otherwise). Convercent's employees have no affiliation with At Home, allowing Team Members to share concerns or report incidents, while easily maintaining anonymity and fostering an atmosphere where every voice is heard.

Your incident report is NOT automatically sent to law enforcement. Only if your organization feels law enforcement should receive a copy, or if the law requires it, will your incident report be submitted to the police.

In all instances, every effort will be made to ensure that information relating to a reported incident is kept confidential and communicated on a need-to-know basis only. Below are the different levels of anonymity you may select:

• Remain completely anonymous: You will not reveal your name or contact information. Your identity is completely protected on the incident report.

• Remain anonymous toward your organization: You are comfortable revealing your name and contact information to Convercent, but not to your organization. Convercent may contact you confidentially to gather additional information about the report yet will not reveal your identity at any time to your organization.

• Share my name and information: You do not care about anonymity. You choose to reveal your name and identity to both your organization and to Convercent.

All reports submitted are routed to only specific individuals within your organization and outside legal counsel who are responsible for reviewing and evaluating the specific category of information that you provided. Each of these recipients has vast experience in reviewing matters and conducting investigations in a thorough, impartial, and confidential manner.

Retaliation against anyone for reporting or participating in the investigation of any complaint is prohibited. Anyone found to have engaged in retaliation is subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a concern or for participating in the investigation of a concern raised, please immediately report it so it can be properly investigated.